FAQ

  • GLOSARIO

    •  MARKETPLACE
    •   A MARKETPLACE IS THE PLACE WHERE SUPPLY AND DEMAND MEET.
      THE MARKETPLACE OWNER GUARANTEES ITS NEUTRALITY AND INDEPENDENCE.
      THE MARKETPLACE OWNER RECEIVES AN IDENTICAL FIXED FEE FROM THE SUPPLIERS.
      THE USER IS RESPONSIBLE FOR HIS PRESENCE ON THE MARKETPLACE, IN COMPLIANCE WITH THE GENERAL TERMS OF USE OF THE MARKETPLACE OWNER.

      RB & ASSOCIÉS RESPECTS THESE REQUIREMENTS:
      - THE FAMILY-OWNED SOFTWARE PUBLISHER IN THE TRANSPORT SECTOR IS NEUTRAL.
      - THE TRANSPORTMARKETPLACE® PROJECT IS SELF-FINANCED AND DOES NOT DEPEND ON EXTERNAL FUNDING.
      - RB & ASSOCIATES AS A MARKETPLACE OWNER RECEIVES A FIXED FEE OF 19,90 € PER MONTH PER REGISTERED CARRIER WHO WANTS TO CONTACT A SHIPPER.
    •  USER
    •  NATURAL PERSON WORKING FOR A COMPANY REGISTERED ON TRANSPORTMARKETPLACE®.
    •  GLOBAL AND PRIVATE COMMUNITY
    •  THERE ARE 2 COMMUNITIES:
      1 - THE GLOBAL COMMUNITY MADE UP OF ALL USERS REGISTERED ON TRANSPORTMARKETPLACE®.
      2 - THE PRIVATE COMMUNITY MADE UP OF THE USER'S SHIPPERS AND CARRIERS.
    •  FREIGHT OFFER
    •  THE FREIGHT OFFER DESCRIBES THE GOODS TO BE SHIPPED FROM POINT A TO POINT B. THE SUBMISSION OF A FREIGHT OFFER IS FREE OF CHARGE.
    •  MESSAGING
    •  SPACE FOR DISCUSSION BETWEEN SHIPPER AND CARRIER,
    •  MARKETPLACE OWNER
    •  AS MASTER OF THE TRANSPORT® MARKETPLACE, RB & ASSOCIES RECEIVES A MONTHLY SUBSCRIPTION FROM SUPPLIERS WHO WISH TO CONTACT THE SHIPPER. THE MARKET MASTER DOES NOT INTERFERE IN ANY WAY WITH THE USE OF THE MARKETPLACE. THE CONTENT OF EXCHANGES BETWEEN USERS IS CONFIDENTIAL.
      RB & ASSOCIATES' REGISTRATION IN THE COMMON LAW COURT IS A GUARANTEE OF ETHICS IN ITS RELATIONSHIP WITH ITS CUSTOMERS, SUPPLIERS AND PARTNERS.
    •  MENBERSHIP
    •  A SHIPPER CAN INVITE A CARRIER TO HIS PRIVATE COMMUNITY. THE GUEST MUST ACCEPT.
      THE MEMBERSHIP CAN BE SUSPENDED.
    •  PRESCRIBER
    •  A PRESCRIBER IS A LEGAL ENTITY THAT PARTICIPATES IN THE LISTING OF THE MARKETPLACE IN ITS COUNTRY. IN RETURN FOR ITS ARTICLES IN THE BLOG, IT RECEIVES A PROFIT SHARE.
    •  #WESHARE
    •  #WESHARE IS THE NAME OF THE BUSINESS MODEL THAT UNDERPINS THE ECONOMIC RELATIONS OF THE OWNER OF THE MARKETPLACE WITH ITS CLIENTS, SUPPLIERS, PRESCRIBERS AND PARTNER INSTITUTIONS OR ASSOCIATIONS.
    •  ARTICLE
    •  ARTICLES WRITTEN BY THE PRESCRIBERS. ARE ABOUT ACTIONS UNDERTAKEN LOCALLY BY THE PRESCRIBERS: USERS' TESTIMONIES, DETECTION OF PROJECTS THAT CAN BE FINANCED BY THE SUBSCRIPTIONS,
    •  HOME-PAGE, DASHBOARD, BACK-OFFICE
    •  THE HOME PAGE IS FOR VISITORS.
      - Registration to the community.
      - Login to the dashboard.
      THE DASHBOARD IS FOR USERS.
      - Management of the private community.
      THE BACK OFFICE IS FOR PRESCRIBERS
      - Activity statistics by country.
    •  COMMON LAW COURT
    •  RB & Associates is registered with the Common Law Court.
      Our users understand that RB & Associates as the master of the transport marketplace operates honourably in its contractual relationships according to the principles of common law, without damage, loss or prejudice to its users and partners.
      RB & Associés operates legally and not for fraudulent purposes.
      RB & Associates is able to offer competitive and realistic prices for its services and free to distribute its profits in projects for the common good of humanity.
  • - Conectese

    •  PRE-REQUISITES?
    •  E-MAIL ADDRESS AND PASSWORD (see "1- REGISTRATION" for more details).
      If you forget your password, we will provide you with a secure password that you can keep or change in your profile.
      READ THE FAQ : ON THE LEFT OF THE HOME PAGE OR IN YOUR DASHBOARD
  • 1- Inscripción

    •  QUELS USAGERS ?
    •  TOUS LES SALARIÉS DES ENTREPRISES DE TOUTES TAILLES DÉSIRANT TROUVER DES TRANSPORTEURS OU DU FRÊT
      L'adresse complète de la société permet d'afficher la ou les sociétés déjà inscrites à cette adresse.
      Exemple : 1 avenue des Champs Élysées, Paris, France
      CECI ÉVITE LES DOUBLONS.
    •  WHAT'S NEXT?
    •  READ THE FAQ, UPDATE YOUR PROFILE AND EMAIL ALERTS THEN :
      1- Submit your first freight offer.
      2- Get in touch with the shippers.
      3- Invite your suppliers to be consulted as soon as you submit a freight offer. (See "4 -AFFILIATION" for more details).
    •  SERVICES PROVIDED?
    •  - SUBMITTING FREIGHT OFFERS
      - RESPOND TO FREIGHT OFFERS*.
      - MESSAGING
      - SENDING AND RECEIVING ALL DOCUMENTS (NOTIFICATION, BL, CMR, INVOICES)
      - ARCHIVING OF FREIGHT OFFERS
      * By subscription
    •  CONDITIONS?
    •  ONLY SUBSCRIBERS MAY RESPOND TO FREIGHT OFFERS (see "9 - SUBSCRIBERS" for details).
      Each annual order of 20 users receives a 10% discount.
  • 2 - Tablero de mandos

    •  DASHBOARD?
    •  ACCORDING TO THEIR STATUS :
      - CURRENT FREIGHT OFFERS (0)
      - VALIDATED QUOTATIONS (0)
      - UNCONFIRMED BOOKINGS (0)
      - QUOTATIONS NOT ACCEPTED (0)
      - UNRESERVED QUOTES (0)
      - CONFIRMED BOOKINGS (0)
      - RESERVATIONS NOT ARCHIVED (0)
  • 3 - Perfil de usuario

    •  USEFULNESS OF THE PROFILE?
    •  YOUR PROFILE IS YOUR AMBASSADOR TO YOUR CUSTOMERS OR SUPPLIERS.
      Your profile is the first contact with a new customer or supplier. It is therefore very important to present your assets and know-how in a few words. You must reassure your contact. Avoid commercial blah-blah. You are in a community where transparency and sharing are the ethical values. Your contacts are looking for spontaneity, efficiency and respect.
  • 4 - Afiliación

    •  INTEREST OF THE AFFILIATION?
    •  AUTOMATE THE SENDING OF FREIGHT OFFERS TO SUPPLIERS IN YOUR PRIVATE COMMUNITY.
      Affiliated suppliers are notified of all your FREIGHT offers. (See "11- EMAIL ALERTS" for more details)
      Advantages:
      - These suppliers are consulted according to the chosen mode of transport.
      - Suppliers can validate the terms and conditions of your offer (spot price or in reference to a tender, availability)
      You can book by attaching all the necessary documents for the transport.
      Note: Suppliers NOT selected are notified.
  • 5 - Clientes

    •  FROM YOUR COMMUNITY?
    •  AS SOON AS YOU ACCEPT YOUR CUSTOMER'S INVITATION.
      Your customers are now part of your private community. (See "4 - AFFILIATION" for more details)
      You will always receive freight offers from them according to the frequency you have chosen. (See 11 - EMAIL ALERT for more details).
  • 6 - Proveedores

    •  FROM YOUR COMMUNITY?
    •  AS SOON AS THE SUPPLIERS ACCEPT YOUR INVITATION (See "4- AFFILIATION" for more details)
      They will be notified by email of the freight offers you submit. (See "7 - FREIGHT OFFER" for more details)
  • 7- Anuncios de carga

    •  HOW ITS WORKS?
    •  AFTER LOGGING IN, THE USER COMPLETES THE OFFER. (See "- CONNECTION" for more details)

      1* - Title of the offer (Maximum 50 characters)
      2* - Choice of one or more modes of transport
      3* - Pick-up and delivery location (City, country)
      4 - Specificities (Search tags)
      5* - Description of the goods (Qty, weight, LxWxH, °C, other)
      (*) mandatory fields

      The offer is sent by email to the suppliers of its private community and visible by the global community.
  • 8 - Mensajería

    •  WHAT ARE MESSAGES ABOUT?
    •  EACH MESSAGE CONCERNS A FREIGHT OFFER:
      - A request for clarification of the terms and conditions, the sending of a document
      - A validation of a quotation
      - A reservation
      - A booking confirmation
      - A new document (BL, Arrival Notice, CMR, Invoice, Other)
      You will always be notified if your quotation is not accepted.
      Tous les messages :
      - Font l'objet d'un avertissement par courriel selon la fréquence (Voir "11 -ALERTES COURRIEL" pour plus de détails)
      - Sont archivés et consultables à tout moment.

  • 9 - Suscripciones

    •  WHO IS INVOLVED?
    •  CARRIERS WHO WISH TO RESPOND TO A FREIGHT OFFER.
      Each new user can respond to freight offers for 7 days.
      After that, the supplier must pay a user fee in the form of a 30, 180 or 365 day subscription. The maximum amount is €19.90 per month.
      The subscription takes effect on the day of payment for the number of days chosen. No automatic renewal.
      The subscription is not transferable. It expires on the day of the end of the subscription (See 2 - DASHBOARD)
  • 10 - Facturas

    •  CREDIT CARD OR BANK TRANSFER
    •  YOUR COMPANY'S CREDIT CARD
      INTERNATIONAL BANK TRANSFER :
      RB & ASSOCIÉS IBAN : FR76 3007 6040 5410 1702 0020 035

  • 11 - Alertas por correo electr

    •  WHAT IS THE PURPOSE OF EMAIL ALERTS?
    •  YOU CHOOSE THE FREQUENCY OF RECEPTION ACCORDING TO THE TYPE OF OFFER TO BE DISPLAYED:
      1 - New freight offers submitted.
      2 - Unread messages.
      According to the RGPD rules you manage your consent to communicate with the community leaders.
  • 12 - Eliminar la cuenta

    •  RGPD RESPECTED?
    •  IT IS A QUESTION OF ANONYMIZING YOUR DATA
      To do this, simply send a request by e-mail to legal@transportmarketplace.com in accordance with the general terms of use.
      Whether you are the author or the recipient, your data will no longer be accessible. (See "17 - RGPD" for more details).
  • 13 - Perfil del prescriptor

    •  PRESCRIBER?
    •  ANY USER ABLE TO PROMOTE THE USE OF THE MARKETPLACE IN THEIR PROFESSIONAL ENVIRONMENT.
      Contact Chloé, Sophie, Patrick or Régis, depending on your feelings, to find out how to apply via the form available by clicking on the +.
    •  WHAT ARE THE BENEFITS AND OBLIGATIONS?
    •  AS A PRESCRIBER YOU RECEIVE A PROFIT-SHARING.
      Your commitment is materialised by articles in the blog presenting :
      1 - Your actions in support of the marketplace (new customers, participation in trade fairs, press articles, etc.)
      2 - Your projects in the service of the common good financed by marketplace users. (See "14 - #WESHARE MODEL" for more details).
  • 14 - Modelo empresarial #WeSha

    •  WHAT OBJECTIVE?
    •  TO GIVE BACK TO OUR WORLD ITS HUMANITY.
      Régis has always shared his enthusiasm and love of a job well done with his family, friends and clients.
      A man of challenge, Régis imagined and developed the #WeShare business model. TransportMarketplace® is the ambassador of this model.
      Through the use of the marketplace, RB & Associés can participate in the financing of humanitarian projects.
      The prescribers of the marketplace are in charge of discovering these projects. (See "13 - PROFILE PRESCRIBERS" for more details).
  • 15 - SERVICIOS WEB

    •  WHAT USEFULNESS?
    •  AUTOMATE THE POSTING OF FREIGHT OFFERS.
      Software editors dedicated to shippers and freight exchanges are the main beneficiaries and companies with important goods flows.
      Consult Fénoriky via the contact form on the homepage to get your token.
  • 16 - ARTICLES

    •  WHO ARE THE WRITERS?
    •  THE PRESCRIBERS ARE THE WRITERS OF THE ARTICLES.
      The content consists of a monthly summary of the events in which the prescriber has participated to help the community.
  • 17 - RGPD

    •  COLLECTION OF CONSENT?
    •  CONSENT IS COLLECTED DURING REGISTRATION THROUGH THE GENERAL CONDITIONS OF USE (SEE 1 - REGISTRATION for more details) in the DASHBOARD (SEE 11 - MAIL ALERTS for more details).
      All data collected can be anonymised (See "12 - DELETE ACCOUNT" for more details)